At Sacred-Artisan, we prioritize our customers and are dedicated to ensuring complete satisfaction with every purchase. As a small business, we understand the importance of managing our expenses while still delivering a positive experience for our clients. Our commitment to quality and service drives us to maintain a balance between affordability and customer happiness, allowing us to create lasting relationships with those we serve.
If you experience any issues with your order, we encourage you to contact us within 14 days of receipt. We are more than willing to facilitate an exchange or issue a refund, particularly if the problem stems from our end. Our goal is to resolve any concerns promptly and efficiently, ensuring that you feel valued and supported throughout the process. While we offer a 30-day window for product returns, please note that we are unable to cover the cost of return shipping or refund any shipping fees incurred during the original purchase.
To be eligible for a refund, it is essential that the product has not been used beyond 85% of its capacity. We appreciate your understanding of these policies, as they help us maintain the quality and integrity of our offerings. Your support is invaluable to us, and we are grateful for the opportunity to serve you. Thank you for choosing Sacred-Artisan, where your satisfaction is our top priority.